Terms of service

The service

SnagOwl lets you capture, assign, re-inspect and report on defects in buildings, on the web and in our mobile apps. We may improve and change features over time. If we remove something important to a paid plan, we will tell account owners in advance.

Your right to use SnagOwl

While your account or plan is active, we give you a non-exclusive, non-transferable right to use SnagOwl for your own business purposes, or as a homeowner for your own property, under these terms. SnagOwl, including its software, design, report templates and brand, belongs to us and our licensors. These terms don’t transfer any of it to you.

If you send us suggestions or feedback, we may use them to improve SnagOwl without any obligation to you.

Accounts

• Give accurate details and keep your sign-in details secure. You are responsible for what happens under your account.
• Organization owners and admins control who joins their organization, what role each person has and which projects they can see.
• Contractor and viewer accounts are free. They are invited by an organization and can see only what that organization shares with them.
• Tell us straight away at support@snagowl.com if you think someone has used your account without permission.

Acceptable use

Don’t use SnagOwl to:

• break the law or anyone else’s rights, including privacy and intellectual property;
• upload content you don’t have the right to use, or content that is harmful, abusive or misleading;
• try to get into accounts, data or systems you are not allowed to access, or test our security without our written permission;
• disrupt the service, overload it, or use it to send spam;
• copy, resell or rebuild SnagOwl, except as these terms allow.

We may suspend access that puts the service, other customers or the public at risk. Where we can, we will tell you first and give you a chance to fix the problem.

Your data stays yours

The content you and your organization put into SnagOwl (projects, snags, photos, reports and everything else) belongs to you or your organization. You give us permission to store, process and display it only to run SnagOwl for you, as described in our privacy policy.

Where we process personal data on behalf of your organization, we do so only on your organization’s instructions, given through its use of SnagOwl. Business customers can ask us for a data processing addendum at support@snagowl.com.

You can download your issued reports while your account is active, and export Excel registers on the plans that include them.

Your responsibilities

You are responsible for the content you upload and for having the right to collect and share it. That includes photos of properties and details about other people, such as contractors, buyers and developer representatives.

You will compensate us for, and defend us against, claims by third parties arising from:

• the content you or your organization upload;
• your use of SnagOwl in breach of these terms or the law;
• the reports you issue with SnagOwl.

This includes reasonable legal costs. We will tell you promptly about any such claim, let you take charge of its defence, and not settle it without your agreement. This section doesn’t apply to homeowners using SnagOwl as consumers, except where they upload content they had no right to use.

Reports, signatures and professional judgement

SnagOwl is a tool. Inspection findings, severity grades and reports are the work and the responsibility of the inspector or organization that issues them. AI suggestions and the report check are aids: they can be wrong, and nothing is applied without a person accepting it. SnagOwl does not give legal, engineering or contractual advice. A report produced with SnagOwl does not replace the terms of a sale and purchase agreement or a handover notice.

A signature collected through SnagOwl, in the app or through a share link, records that the signer acknowledged the report at the time shown. Whether it creates any obligation between the people involved depends on their own agreements, not on SnagOwl.

Plans, payment and trials

• Prices are shown on our pricing page in UAE dirhams and exclude VAT, which is added where it applies.
• New team organizations start with a 14-day free trial. No card is needed for the trial. At the end of the trial you can choose a plan. If you don’t, nothing is deleted, but features that need a plan, such as issuing new reports and adding seats, stop until you subscribe.
• Paid plans renew automatically for the same period (monthly or yearly) until cancelled. Seats added during a period are charged for the rest of that period.
• We may change prices. We will tell account owners at least 30 days before the change applies to their next renewal.
• If a payment fails and isn’t resolved within 14 days of our reminder, we may pause the features that need a plan until it is paid. Your data stays available to read and export.
• Fees are non-refundable, except where the law requires a refund or these terms say otherwise.
• Web purchases are billed through Stripe. Purchases made in our mobile apps are billed by Apple or Google under their terms, and refunds for those purchases are handled by them.
• The Developer plan and any pilot pricing are set out in a separate agreement with your organization, which takes priority over these terms where they differ.

Ending your use

You can cancel a subscription at any time from the console or, for in-app purchases, from your Apple or Google account settings. Cancellation takes effect at the end of the paid period.

An owner can delete the organization from the console. Its content stops being available straight away. For 30 days after deletion we can restore it if the owner asks. After that we delete it permanently, except for copies in our backups, which expire on a rolling schedule.

We may end or suspend an account that seriously or repeatedly breaks these terms, or if we are required to by law. If we stop offering SnagOwl altogether, we will give account owners reasonable notice and time to export their data.

Availability and support

We work to keep SnagOwl available and your data safe, but we can’t promise the service will be uninterrupted or free of errors. The apps keep working offline and sync when the connection returns. Support is by email at support@snagowl.com.

Liability

SnagOwl is provided as it is, and we don’t give promises about it beyond those in these terms. To the extent the law allows:

• we are not liable for indirect or consequential losses, such as lost profits, lost business or the cost of delays to a handover;
• our total liability for all claims related to SnagOwl in any 12-month period is limited to the greater of the amount you paid us for SnagOwl in the 12 months before the event that led to the claim, and AED 500.

These limits don’t apply to liability that can’t be limited under applicable law, including liability for fraud or gross negligence. If you use SnagOwl as a consumer, nothing in these terms affects your rights under consumer protection law.

Confidentiality

Each of us will keep the other’s non-public business information confidential and use it only for the purposes of these terms, unless disclosure is required by law. Customer content is also covered by our privacy policy.

Events beyond our control

Neither of us is responsible for a delay or failure caused by events beyond reasonable control, such as a major outage of the internet or of a provider we depend on, a natural disaster or government action.

Changes to these terms

We may update these terms. We will change the date at the top of this page and tell account owners about significant changes before they take effect. If you keep using SnagOwl after that, the new terms apply. If a change materially reduces your rights, you can cancel before it takes effect and we will refund any prepaid fees for the rest of your paid period.

General

• We may transfer these terms to a company that takes over SnagOwl. You may transfer them only with our written agreement.
• If a court finds part of these terms unenforceable, the rest still applies.
• These terms, together with any separate agreement mentioned above, are the whole agreement between us about SnagOwl.

Governing law and disputes

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. If a dispute comes up, we will both first try in good faith to resolve it by email for 30 days. If it isn’t resolved, the courts of Dubai have exclusive jurisdiction. We may still seek urgent relief, or recover unpaid fees, in any competent court. If you use SnagOwl as a consumer, this doesn’t take away your right to bring a claim where consumer protection law allows.

Contact

Otonomi Technologies and Consulting FZCO, operator of SnagOwl, IFZA, Dubai Silicon Oasis, Dubai, United Arab Emirates. Email support@snagowl.com.